nagadi8 Privacy Policy

1. Information We Collect

nagadi8 collects personal information from players in order to provide a safe, functional, and compliant online betting and casino service. We collect only the information that is necessary for the purposes described in this Privacy Policy. The categories of personal data we collect include the following.

1.1 Registration and Identity Information

When you create a nagadi8 account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number . This information is required to verify your identity, confirm that you meet the minimum age requirement of 18 years, and comply with our legal obligations regarding know-your-customer (KYC) procedures.

1.2 Identity Verification Documents

To fulfil our age and identity verification obligations, nagadi8 may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence. We may also request proof of address in the form of a recent utility bill, bank statement, or other official document issued within the last three months. These documents are processed securely and retained only for the period required by applicable regulations.

1.3 Financial and Payment Information

When you make a deposit or request a withdrawal on nagadi8, we collect transaction details including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported methods), transaction reference numbers, transaction amounts in BDT, and timestamps. nagadi8 does not store full payment account credentials on its own servers. Payment processing is handled via secure third-party payment gateways.

1.4 Technical and Usage Data

When you access the nagadi8 platform, our systems automatically collect certain technical information, including your IP address, device type, operating system, browser type and version, referral URL, pages visited, session duration, and clickstream data. This information is collected to maintain platform security, detect fraudulent activity, optimise platform performance for Bangladeshi mobile users, and improve the overall user experience.

1.5 Betting and Gaming Activity

nagadi8 records all betting and gaming activity conducted through your account, including the games played, bet amounts, wagering outcomes, bonus usage, and account balance history. This data is used for account management, dispute resolution, responsible gaming monitoring, and compliance with anti-money laundering (AML) requirements.

1.6 Communications

If you contact nagadi8 via email, live chat, or any other communication channel, we retain records of that correspondence — including the content of your messages and our responses — to enable follow-up, resolve disputes, and improve our customer support quality.

2. How We Use Your Data

nagadi8 uses the personal information collected from players for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which nagadi8 processes your personal data are set out below.

Purpose	Legal Basis	Data Used
Account creation and management	Contractual necessity	Name, email, mobile number, address
Age and identity verification (KYC)	Legal obligation	NID, passport, date of birth
Processing deposits and withdrawals	Contractual necessity	Payment method details, transaction records
Fraud prevention and security monitoring	Legitimate interest	IP address, device data, betting activity
Responsible gaming compliance	Legal obligation / Legitimate interest	Betting history, session data, account balance
Customer support and dispute resolution	Contractual necessity	Communications, account history
Platform analytics and performance improvements	Legitimate interest	Usage data, technical data
Marketing and promotional communications	Consent	Email, mobile number, betting preferences

nagadi8 will not use your personal data for automated decision-making that produces legal or similarly significant effects without providing you with an opportunity to request human review of that decision. Where profiling is used — for example, to tailor bonus offers to your betting preferences — it is done on the basis of legitimate interest and you may opt out by contacting [email protected].

3. Data Sharing & Disclosure

nagadi8 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. However, in the course of providing our services, we may share your data with the following categories of recipients.

3.1 Payment Service Providers

To process your deposits and withdrawals in BDT, nagadi8 shares the minimum necessary transaction data with your chosen payment service provider — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers are bound by their own privacy obligations and are prohibited from using your data for any purpose other than processing the specific transaction.

3.2 Game Technology Providers

The casino and sports betting software powering the nagadi8 platform is provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data necessary to deliver their games within the nagadi8 environment. They do not receive your full identity or financial profile.

3.3 Identity Verification Partners

nagadi8 may engage specialist third-party KYC and identity verification services to assist with document verification. These partners process your identity documents strictly for the purpose of verifying your identity and age and are contractually prohibited from retaining or using your documents for any other purpose.

3.4 Legal and Regulatory Disclosure

nagadi8 may disclose your personal data to relevant authorities where required to do so by applicable law, court order, or regulatory obligation. This includes disclosures related to anti-money laundering investigations, fraud prevention, or the protection of the rights, property, or safety of nagadi8 or its players.

4. Cookies & Tracking

nagadi8 uses cookies and similar technologies — including local storage, session tokens, and pixel tags — to ensure the platform functions correctly, to remember your preferences, and to help us understand how players navigate the site. The table below describes the categories of cookies we use.

Cookie Type	Purpose	Can Be Disabled?
Essential / Session	Maintain your login session, remember basket/bet selections, prevent cross-site request forgery	No — required for platform functionality
Preference / Functional	Remember your language, notification, and display settings between visits	Yes — disabling may affect personalisation
Analytics / Performance	Measure page load times, navigation flows, error rates, and feature usage to improve platform quality	Yes — opt out via browser settings
Security	Detect suspicious login patterns, bot activity, and potential fraud attempts	No — required for account security

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential or security cookies will prevent you from logging in to your nagadi8 account and using the platform's core features. nagadi8 does not use third-party advertising cookies or retargeting pixels.

5. Data Security

nagadi8 takes the security of your personal data seriously. We implement a layered security architecture designed to protect player information against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include the following.

• Transport Layer Security (TLS): All data transmitted between your device and nagadi8 servers is encrypted using 256-bit TLS, the same standard used by major financial institutions.
• Password Hashing: Account passwords are stored using a strong one-way cryptographic hashing algorithm. nagadi8 staff cannot view your plain-text password at any time.
• Access Controls: Access to systems containing personal data is restricted to authorised nagadi8 personnel on a strict need-to-know basis. All access is logged and audited.
• Server Security: nagadi8 servers are hosted in secure, access-controlled data centres with physical and environmental safeguards including surveillance, fire suppression, and redundant power systems.
• Intrusion Detection: We deploy automated intrusion detection and prevention systems that monitor for anomalous access patterns and alert our security team in real time.
• Regular Security Audits: nagadi8 conducts periodic internal and third-party security assessments to identify and remediate vulnerabilities before they can be exploited.

Despite the measures described above, no digital platform can guarantee absolute security. If you suspect that your nagadi8 account has been compromised, you should change your password immediately and contact us at [email protected] without delay.

6. Your Privacy Rights

As a registered nagadi8 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please submit a written request to [email protected]. We will respond within a reasonable timeframe and in any event within 30 days of receiving your request.

• Right of Access: You have the right to request a copy of the personal data nagadi8 holds about you, along with information about how that data is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: You may request that nagadi8 delete your personal data. This right is subject to limitations where we are required to retain data to comply with legal obligations — for example, AML regulations requiring the retention of transaction records for a specified period.
• Right to Restrict Processing: In certain circumstances, you may request that we limit the ways in which we process your personal data while a dispute or correction request is being resolved.
• Right to Data Portability: Where technically feasible and legally permissible, you may request that nagadi8 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent — for example, marketing communications — you may withdraw that consent at any time without affecting the lawfulness of any processing conducted before withdrawal.
• Right to Object to Marketing: You may opt out of receiving promotional emails and SMS messages from nagadi8 at any time by updating your notification preferences in your account settings or by contacting [email protected].

7. Data Retention

nagadi8 retains personal data for the period necessary to fulfil the purposes for which it was collected, to provide ongoing services to active players, and to meet our legal and regulatory obligations. The retention periods we apply are as follows.

• Active Account Data: Personal and account data is retained for the duration of your active nagadi8 account relationship plus a standard post-closure retention period.
• Transaction Records: Financial transaction records, including deposit and withdrawal history denominated in BDT, are retained for a minimum of five years following each transaction to comply with anti-money laundering regulations and financial record-keeping requirements.
• Identity Verification Documents: KYC documents such as NID copies and proof of address are retained for a minimum of five years from the date of verification or from the date of account closure, whichever is later.
• Customer Support Communications: Correspondence records are retained for a minimum of two years following resolution of the relevant support case.
• Technical and Usage Logs: Server logs and technical usage data are retained for up to 12 months for security monitoring and platform performance analysis purposes, after which they are anonymised or deleted.
• Marketing Preferences: Records of your marketing consent or opt-out status are retained indefinitely to ensure that we honour your preferences in any future communications.

When the applicable retention period has elapsed and there is no longer a legal basis for retention, nagadi8 will securely delete or anonymise your personal data in accordance with our internal data destruction procedures.

8. Policy Updates & Contact

nagadi8 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, platform features, legal obligations, or applicable regulations. When material changes are made, we will notify registered players by displaying a prominent notice on the nagadi8 platform for a reasonable period following the update. The date at the top of this page will be updated to reflect the most recent revision.

We encourage you to review this Privacy Policy periodically to stay informed about how nagadi8 protects your personal information. Your continued use of the nagadi8 platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data nagadi8 holds about you, please contact our dedicated privacy team at the address below. We are committed to responding to all privacy-related enquiries promptly and transparently.